FREEDOM OF INFORMATION ACT 2000

Freedom of Information Act (FOI): Model Publication Scheme

This document complies with the requirements of the Information Commissioner’s Model Publication Scheme for Yarrow & Harvey Limited in accordance with the Freedom of Information Act 2000 and fulfils the obligations on opticians’ practices under the Act.

Introduction

This is a complete guide to the information routinely made available to the public by Yarrow & Harvey Limited. It is a description of the information about our NHS services that we make publicly available. It will be reviewed at regular intervals.

How is the information made available?

The information within each Class is available in hard copy from:

Yarrow & Harvey Limited, The Village Surgery, Dudley Lane, Cramlington NE23 6US

This guide information

We will publish any changes we make to this guide or relevant information. We will also publish any proposed changes or additions to publications already available.

Cost of Information

For the most part, we will only charge for hard copies, or copies onto media. Charges are as follows and will be reviewed regularly.

Single hard copies – free of charge
Accessed from our website – free of charge
As the Freedom of Information Act applies to the provision of information, a request for multiple hard copies does not fall within the provisions of the Act and will attract a charge for retrieval, photocopying and postage. We will inform you of the cost of these charges that will have to be paid in advance.
E-mail will be free of charge.

Your Rights to Information

The Freedom of Information Act 2000 is designed to promote openness and accountability amongst all organisations that receive public money.
Like all NHS contractors, since 1 January 2005 there has been a FOI obligation on optical practices to respond to requests about the NHS related information that they hold, and a right of access to that information has been established in law.
These rights are subject to exemptions (see below) that have to be taken into consideration before releasing information.

In addition to accessing the information identified in this guide, you are entitled to request information about our NHS services under the NHS Openness Code 1995.

Under the Data Protection Act 2018, you are also entitled to access your clinical records or any other personal information held about you and you can contact any practice where your records are held to do this.

Feedback

If you have any comments about the operation of the Publication Scheme, or how we have dealt with your request for information from the scheme, please write to:

Steven Harvey, Yarrow & Harvey Limited, The Village Surgery, Dudley Lane, Cramlington NE23 6US

Classes of Information

All NHS information at Yarrow & Harvey Limited is held, retained and destroyed within NHS guidelines. Our commitment to publish information excludes any information that can be legitimately withheld under the exemptions set out in the NHS Openness Code or Freedom of Information Act 2000, the main reasons being the protection of commercial interests and personal information under the Data Protection Act 2018. This scheme has been written in accordance with those exemptions. The information on this Scheme is grouped into the following categories:

Who we are and what we do

Yarrow & Harvey Limited was incorporated in 2003, the company purchased R.I.Yarrow Opticians-Cramlington branch, which had been practicing in Cramlington since 1974. Company Director Steven Harvey had worked as an optometrist for R.I.Yarrow Optometrist since 1997. We provide sight testing and spectacle provision and also fit and supply contact lenses and aftercare.
Practice location Yarrow & Harvey Optometrists, 1 Glenluce Court, Cramlington, NE23 6YA
Details of the opticians and optometrists employed in our practices (stores) can be obtained by contacting that practice directly.

Alternatively, details of all opticians and optometrists registered in the UK are available from the General Optical Council Tel: 0207 580 3898.
Company Registration number : 4676662
Registered company address 22 Dunsdale Drive, Cramlington, Northumberland, NE23 2GA.
Steven Harvey is the company director.

2) Financial and funding information: what we spend and how we spend it

For every sight test performed on behalf of the NHS the practice receives a set fee, which is fixed nationally. This practice also carries out the following enhanced services on behalf of the NHS: .Pre&Post cataract assessment via OPERA, Glaucoma refinement scheme, post cataract information for The Newcastle Eye Centre

The fees paid by the NHS for each service are available from the practice on request. They include a contribution towards optometrists’ and staff salaries, equipment costs and other practice overheads. Information in this class will be published only where it is unlikely adversely to affect the commercial position of the firm or practice

3) Our Priorities

To provide our patients with high quality eye care

4) Decision Making

Any decisions made about the provision of NHS-funded services will be reflected in the services we provide and in the contract(s) held with the NHS England.

5) Our policies and procedures

· Complaints

· Data protection

· Health and safety

They are available on request from Steven Harvey, Yarrow & Harvey Limited, The Village Surgery, Dudley Lane, Cramlington NE23 6US

Complaints

If you have a complaint about any of our products or services, please do discuss any problems with the manager at the Yarrow & Harvey Limited concerned in the first instance. We find that most issues can be put right at this stage.

If the matter cannot be resolved in this way or you are unsatisfied with the response you receive please contact Steven Harvey on 01670 715747. A full copy of our complaints policy is available on request or on our website at yarrowandharvey.com

6) Lists and Registers

We don’t keep lists and registers. Our patient records are confidential.

7) The Services We Offer

At Yarrow & Harvey Optometrists we provide NHS-funded sight tests for those who are eligible. Patients may also be entitled to NHS vouchers that can be used against the purchase of spectacles or contact lenses as required. To find out if you are eligible for this assistance please follow this link http://www.nhs.uk/NHSEngland/Healthcosts/Pages/nhs-voucher-values.aspx

Appointments for sight tests can be booked over the phone (01670 715747), or by coming into the practice.

Opening times are 9-5:30 Monday-Friday and 9-2pm on Saturdays.

Regular publications and information for the public

Information about optical and ocular conditions, sight tests, spectacles, and contact lenses, can be found on www.college-optometrists.org

Some of this information is also available in patient leaflets. These are freely available from our practice. We also have much of this information including College of Optometrist videos available on our website yarrowandharvey.com

Useful Resources

Websites:

· Information Commissioner

www.ico.gov.uk

· Ministry of Justice

http://www.justice.gov.uk/whatwedo/freedomofinformation.htm

Publications:

· NHS Openness Code

www.doh.gov.uk/nhsexec/codemain.htm

· Freedom of Information Act 2000